Reference

Legal Terms That Protect Your Account

Our legal framework covers how your account, personal data, and wallet transactions — including DANA, OVO, and GoPay — are handled on following.

Account & Data PolicyDANA, OVO, GoPay Usage TermsJurisdiction-Dependent AccessPrivacy & Cookie RulesYour Rights, Clearly Stated
following Legal Terms That Protect Your Account
HUBUNGI KAMI

Reach Us About Any Legal or Policy Question

If any clause in our legal terms raises a question about your account, your wallet transactions, or how your data is used, our support team is the right first stop. We handle policy-related queries through the same channels you use for account help — no separate department, no long wait queues.

Live Chat Open the chat window from your account dashboard to ask about terms, data requests, or account closure. Our support team responds around the clock for policy questions.
Email Support Send a written query — useful when you need a documented response about data we hold, a correction request, or a specific clause you want explained in detail.
Account Help Centre The Help Centre inside your account covers the most common legal and policy scenarios — from how GoPay withdrawal verification works to how session cookies are cleared.
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How following Handles Your Data and Account Security

Account security and data handling sit at the core of how following operates. Every login session uses OTP verification sent to your registered mobile number, so no one can access your account without your phone. Payment data from DANA, OVO, and GoPay flows through encrypted channels — we see the confirmation, not your wallet credentials. We keep your data only as long as your account is active or as required under applicable Indonesian regulations.

OTP Login Verification

Every session starts with a one-time code sent to your registered number. Your account cannot be opened from an unverified device without this step completing first.

Encrypted Payment Channels

When you transact via DANA, OVO, or GoPay, the payment confirmation reaches us over SSL-encrypted connections. Your wallet PIN and balance remain inside your own app at all times.

Data Retention Policy

We retain your account data — transaction history, registered contact details, session logs — only for as long as legally required or while your account remains open and active.

Your Right to Request Changes

You can ask us to correct, export, or delete the data we hold on your account. Contact support via live chat or email; we aim to confirm receipt and begin processing promptly.

Common Legal Questions from Our Account Holders

These are the questions we get most often about our legal terms, privacy policy, and account rights. Each answer reflects how following actually handles these matters — not a generic template.

Access to following is available where local law and eligible regions in Indonesia permit. Our legal terms apply to any account registered and used within those eligible zones.

We collect your mobile number, account preferences, and transaction records. We do not collect your DANA, OVO, or GoPay wallet credentials — those stay inside your own e-wallet app.

Yes. Contact our support team via live chat or email with your account details and a written data request. We will confirm receipt and provide your records in line with applicable data-protection rules.

We use session cookies to keep you logged in and preference cookies to remember your last payment method, such as GoPay or OVO. You can adjust cookie settings through your browser's privacy controls.

When you close your account, we retain data only for the minimum period required under applicable Indonesian regulations, then delete it. Contact support to initiate the account-closure process.

We post a notice inside your account dashboard before any changes to our legal terms take effect. You will see it the next time you log in, so you can review what has changed before continuing.