Reference

How following Handles Your Account Data

Your account with following involves real financial activity — deposits via DANA, OVO, or GoPay, withdrawal requests, and personal verification steps.

DANA, OVO, GoPay wallet data handled with careAccount data stored with SSL-layer protectionYour right to request, correct, or remove dataContact our support team to action any requestAvailability subject to local law and eligible regions

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PRIVACY REQUEST CHANNELS

How to Reach Us About Your Data

If you want to review what data we hold, correct an error, or ask us to remove your account information, our support team handles these requests directly. You can reach us through live chat on the site, by email, or through the in-app message channel on mobile. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt so you know it is being actioned.

Team online

Live Chat

Start a chat session from any page on the site. Identify your request as a data or privacy matter so the team routes it to the right person straight away.

Email Support

Send your request to our support address with your registered account email in the subject line. Include the specific data point you want reviewed or removed.

In-App Message

Open the following app on your mobile, go to Account, then tap Help. Submit your privacy request there and track its status from the same screen.

DATA HANDLING PRACTICES

Inside Our Account Security and Data Controls

We built the account and payment flow around the reality that your DANA, OVO, and GoPay wallets are active financial tools — not just labels on a form. That means data discipline matters at every step, from the moment you register to the moment a withdrawal clears to your e-wallet.

Encryption at Rest and in Transit

Account data, wallet identifiers, and transaction records are encrypted using SSL both while stored on our servers and while moving between your device and our platform.

Cookie and Session Policy

We use session cookies to keep you logged in and preference cookies to remember your language and payment method. You can clear these from your browser settings at any time without losing your account.

Data Retention Timeline

We retain your account data for as long as your account is active and for the period required by applicable financial regulations in eligible regions. When you request account closure, we initiate the deletion process for data not subject to a legal hold.

No Sale of Personal Data

We do not sell your personal information to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what is needed to complete your transaction and is governed by their own privacy terms.

Data We Collect Across Your Account Journey

following Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details needed to verify your identity and process payments — your name, contact information, and the wallet identifiers you link (DANA account number, OVO mobile number, GoPay-registered phone). We collect this at registration and again when you add

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or change a payment method. During active sessions, we log device type, browser session data, and the IP address used to access your account. This is standard practice to detect unauthorised access and keep your wallet details from being used without your knowledge. When you make
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a deposit or submit a withdrawal request, we record the transaction amount, the e-wallet channel used, and the timestamp. We do not store your full DANA, OVO, or GoPay PIN or any credential that belongs to your wallet provider — those stay in your own app.
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We also collect support-chat history when you contact us, so our team can follow up accurately without asking you to repeat information. All data collection described here applies where local law permits and is available only to users in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Directly

These are the questions we hear most often from players in Bekasi, Tangerang, and across Indonesia when it comes to how their account data is handled. We have answered each one as plainly as possible.

We collect your name, email address, phone number, and the wallet identifier you use — for example, the mobile number linked to your OVO or GoPay account. This is used to verify your identity and match your payment transactions.

Yes. Submit a data access request through live chat or email with your registered account details. We will compile and send you the data we hold within a reasonable timeframe, subject to verification of your identity.

Only with the payment processor needed to complete your transaction. We share the minimum required — typically your registered phone number — and do not pass wallet credentials to any third party for marketing or profiling purposes.

Contact support through live chat, email, or the in-app message channel. Specify that you want account closure and data deletion. We will confirm receipt and begin the process, retaining only what financial regulations require us to keep.

Inactive accounts are retained for the period required under applicable rules in eligible regions. After that period, personal data not subject to a legal hold is removed from active systems. You can also request earlier deletion by contacting us directly.

We use session cookies for login continuity and preference cookies for payment method memory. You can disable non-essential cookies in your browser settings. Disabling session cookies may affect how you stay logged into your account across page loads.

How following Handles Your Account Data

How to Reach Us About Your Data

Live Chat

Email Support

In-App Message

Inside Our Account Security and Data Controls

Encryption at Rest and in Transit

Cookie and Session Policy

Data Retention Timeline

No Sale of Personal Data

Your Privacy Questions, Answered Directly

01 What personal data does following collect when I register?

02 Can I see all the data following holds on my account?

03 Does following share my DANA, OVO, or GoPay details with anyone?

04 How do I ask following to delete my account data?

05 What happens to my data if I stop using my account?

06 Does following use cookies, and can I turn them off?

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