Reference

Syarat Ketentuan Akun following

These terms govern how your account works on following — from how you register and fund your account using DANA, OVO, or GoPay, to how withdrawals are processed and what happens if there is a dispute.

Account Registration RulesDANA · OVO · GoPay PaymentsWithdrawal ConditionsAccount Suspension PolicyJurisdiction-Dependent Access

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TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about how a specific clause applies to your account, or you need to dispute a transaction processed via DANA, OVO, or GoPay, our support team handles terms-related queries directly. Reach us through the channels below and include your account ID and the relevant transaction reference so we can respond accurately.

Team online

Live Chat

Available around the clock from the account dashboard. Fastest path for urgent terms queries or payment disputes on DANA, OVO, or GoPay transactions.

Email Support

Send detailed terms or account questions to our support address. We aim to respond within one business day for non-urgent account matters.

Help Centre

Our help centre covers common terms questions — account eligibility, withdrawal conditions, and what triggers a review — before you need to contact us directly.

ACCOUNT SECURITY STANDARDS

How following Protects Your Account Data

Account security and data handling are built into how following operates, not added as an afterthought. We apply SSL encryption to every session, and account access requires a verified mobile number with OTP confirmation at login. Your payment details — whether linked to DANA, OVO, or GoPay — are never stored in plain text on our servers. We retain account activity records for the period required under applicable regulation, and you may request a summary of your account data by contacting support with your verified account ID.

Data Retention

We keep account and transaction records for the period required by applicable law. You can request access to your own data by contacting support with your account ID.

Cookie Policy

We use session cookies to keep your account active and analytics cookies to improve the platform. You can manage cookie preferences from your account settings page.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support.

Data Change Requests

To update registered details — mobile number, linked e-wallet, or email — submit a verified request through support. Changes to payment details require re-verification of your DANA, OVO, or GoPay account.

What These Terms Cover and How They Apply

following Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on following, you agree to the conditions set out here. These terms apply to every action you take on the platform — depositing via DANA, OVO, or GoPay, placing bets, requesting a withdrawal, and contacting support. We may update these terms when

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our services change; continued use of your account after an update means you accept the revised version. Access to following is subject to local law in Indonesia and is available only in eligible regions where such services are permitted. If a section of these terms is
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found unenforceable under applicable law, the remaining sections stay in force. Your account is personal and non-transferable — sharing login credentials or allowing another person to operate your account is a breach of these terms. Players in Bekasi and Tangerang access the same account rules as
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all other supported regions. We reserve the right to suspend or close accounts that breach these conditions, with notice where required by applicable regulation.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations — from payment disputes to account closures and data requests.

Yes. Every transaction on following — whether funded via DANA, OVO, GoPay, or bank transfer — is governed by these terms alongside the individual payment provider's own service conditions.

We may update terms when our services change. We will notify you via your registered email or an in-account message before material changes take effect. Continued use means acceptance.

Depending on the breach, we may suspend access, withhold pending withdrawals pending review, or close the account permanently. We will communicate the reason where regulation requires it.

Contact support through live chat or email with your verified account ID. We will provide a summary of your stored account and transaction data within the timeframe required by applicable law.

These terms are written to align with applicable law in Indonesia. Access to following's services depends on local law and is available only in eligible regions where such services are permitted.

Raise a dispute through live chat or email support, quoting your account ID and the transaction reference. Our team reviews payment disputes involving DANA, OVO, and GoPay on a case-by-case basis.

Syarat Ketentuan Akun following

How to Reach Us About These Terms

Live Chat

Email Support

Help Centre

How following Protects Your Account Data

Data Retention

Cookie Policy

Account Security

Data Change Requests

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA, OVO, and GoPay?

02 Can following change these terms without notice?

03 What happens to my account if I breach these terms?

04 How do I request a copy of my account data?

05 Are these terms enforceable in Indonesia?

06 Who do I contact if I disagree with a transaction decision?

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